Job description

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Desired Candidate Profile

Knowledge, Skill & Experience:  Thorough knowledge and expertise in Operations & sale handling  Detail understanding & knowledge of new technology and digital platforms  Demonstrable experience leading and managing teams, city operation  Revenue & P&L Management  Outstanding communication & interpersonal skills

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Job Purpose

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KRAs/KPIs/Job responsibilities

KRA :
 Meet the operational metrics with the target KPIs to ensure daily service delivery & ensure
adherence to daily operations-related SOP. Build capacity and manage the territory
operations.
 Identify prospective home collection local business channels, develop and implement
effective sales strategies for the given territory: increase in customer database & sales
growth
 Build & streamline the process for vendor and franchise management
 Hire new staff, review and oversee team's performance efficiency. Motivate and engage
team for higher performance
 Train and develop new and existing staff as per the requirement
 Manage the customer experience proactively and resolve customer complaints/issues.
Improve NPS for work area
 Responsible for territory’s billing & account settlement
 Responsible for running the BTL programs, Freelance scaleup
 Manage the outbound call center to generate revenue for the region

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Attribute

Education Qualification

MBA

Professional Qualification

Relevant Experience

Supervisory Experience

Salary Budget

upto 9 lpa

Specific Skills